1. Personal Information Collected
s9asia collects your personal information through various channels when you register an account, use our services, or contact our customer support team. Collecting this information is necessary to enable us to provide a safe, legitimate service that meets regulatory requirements.
Information You Provide Directly
During the registration process and use of services, we may collect:
- Full name as shown on your identity card (MyKad) or valid travel document
- Identity card number or passport number
- Date of birth to confirm you meet the minimum age requirement of 21 years
- An active and reachable email address
- Mobile phone number for two-factor authentication purposes
- Current residential address
- Payment account information including e-wallets, bank accounts and crypto wallets
Information Collected Automatically
When you visit the website or use the s9asia platform, our system automatically records certain technical information needed to ensure the security and performance of the service:
- Your device's IP address at the time of access
- Web browser type and operating system version
- Pages visited, time and duration of session
- General location data based on IP address (not GPS-precise)
- Device ID and relevant hardware information
- Transaction and betting activity logs within your account
2. How s9asia Uses Your Information
The personal information we collect is used solely for legitimate purposes necessary for the operation of the s9asia platform. We do not use your data for any purpose that conflicts with your interests as a member.
- Verifying your identity during registration and the KYC process
- Processing deposits and withdrawals via Touch 'n Go eWallet, DuitNow, online banking (FPX) and cryptocurrency
- Providing 24/7 customer support via live chat and email
- Sending important notifications relating to your account, transactions and promotions you have opted in to receive
- Detecting and preventing fraud, money laundering and platform abuse
- Meeting reporting obligations to regulatory bodies and relevant authorities
- Improving the user experience and services we offer
- Complying with applicable legal and regulatory requirements
3. Disclosure of Information to Third Parties
s9asia does not sell or provide your personal information to third parties for commercial marketing purposes. However, there are certain situations where we need to share your information with other parties within strictly controlled limits:
Third-Party Service Providers
We work with trusted service providers to handle certain aspects of our platform operations, including payment processing, identity verification and technology infrastructure. All such providers are bound by strict confidentiality agreements and are only permitted to use your data as directed by s9asia.
Legal Obligations
We may disclose your personal information when required by law, court order or a relevant regulatory authority. This includes investigations related to financial fraud or illegal activity that may involve your account.
4. Data Security and Protection
s9asia continually invests in cybersecurity infrastructure to ensure your personal data is always protected. Our security measures cover multiple layers of technical and procedural protection:
- 256-bit SSL encryption for all communications between browser and server
- Encryption of sensitive data stored in our databases
- Two-factor authentication (2FA) to protect your account from unauthorised access
- Continuous security monitoring 24 hours a day, 7 days a week
- Periodic security audits by independent security specialists
- Mandatory information security training for all staff
- Tested and documented incident response procedures
While we take all reasonable precautions, no technology system can be guaranteed 100% secure. You are also responsible for keeping your account password confidential and not sharing it with anyone.
5. Cookies and Tracking Technologies
The s9asia platform uses cookies and similar tracking technologies to improve the user experience, maintain session security and analyse how users interact with our services.
Types of Cookies Used
- Essential Cookies: Required for basic platform functions such as login, session verification and security. These cookies cannot be disabled.
- Preference Cookies: Store your selected settings such as language and display format for ease of use.
- Analytics Cookies: Help us understand platform usage patterns to improve the overall service.
You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some s9asia services.
6. Data Retention Period
s9asia retains your personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law, whichever is longer.
- Active account data: Retained for as long as your account is active and for a set period after account closure
- Financial transaction records: Retained in accordance with applicable legal and financial reporting requirements
- Customer support communication logs: Retained for reference and service improvement purposes
- Identity verification data (KYC): Retained in accordance with our international licensing requirements
When your data is no longer needed, we will delete or destroy it in a secure and irreversible manner.
7. Your Rights Regarding Personal Data
As an s9asia member, you have certain rights regarding your personal information. We fully respect these rights and will assist you in exercising them. To submit any request, please contact our customer support team, available 24/7.